I’ve decided to work through the first one and half hours of study for the ITIL v3 Foundation Certification.
The syllabus reports that the study includes:
“The purpose of this unit is to help the candidate to define the concept of a service, and
to comprehend and explain the concept of service management as a practice.
Specifically, candidates must be able to:
- 01-1. Describe the concept of best practices in the public domain (SS 2.1.7, Fig 2.3)
01-2. Describe and explain why ITIL is successful (SS 1.4)
01-3. Define and explain the concept of a service (SS 2.1.1)
01-4. Define and explain the concept of internal and external customers (SS 220.127.116.11)
01-5. Define and explain the concept of internal and external services (SS 18.104.22.168)
01-6. Define and explain the concept of service management (SS 2.1.2)
01-7. Define and explain the concept of IT service management (SS 2.1.3)
01-8. Define and explain the concept of stakeholders in service management (SS 2.1.5)
01-9. Define processes and functions (SS 2.2.2, 22.214.171.124)
01-10. Explain the process model and the characteristics of processes (SS 2.2.2, Fig 2.5)
The recommended study period for this unit is minimum 1 hour and 30 minutes.”
Charles Sturt University has posted videos on YouTube that provided training for the ITIL. I’ll review some or all of those videos.